Sopimus suomeksi paina TÄSTÄ
GUEST AGREEMENT
This agreement governs the relationship between you (“Guest”), and Stay North Oy (“Host”) in any Booking. You should read this agreement carefully and only continue if you wish to be bound by the agreement in its entirety.
1. BOOKING VALIDATION
1.1. To protect the Host’s interest in the Property, the Guest agrees to complete a Booking Validation. As part of this process, the Guest may be required to verify their identity (ID) in advance of the Booking, including providing accepted photographic ID (if applicable).
1.2. The Host may pass the Guest’s details to a third-party provider such as the Finnish Authorities (as per Finnish Law)
1.3. If Stay North does not receive your payment within the specified timeframe, we will reach out to you and issue at least two reminders. If payment is not received within 5 days of the due date, Stay North reserves the right to cancel the reservation, and any payments made will not be refunded.
1.4. Reservations are contingent upon the successful completion of our guest verification process prior to check-in. Upon booking confirmation, all guests will receive a link to verify their identity by scanning their ID card, in accordance with Finnish law.
1.5. Guests who fail to complete the verification process will not receive the necessary access information. Should guests fail to comply, Stay North retains the right to cancel the reservation in accordance with our cancellation policy.
1.6. The requirement for a security deposit varies depending on the booking source. A pre-authorisation hold of €250, €500, €1000, or €2000—dependent on the property—will be placed on your payment card before or during your stay. This hold will be released no later than 5 days post-check-out, provided no damage is discovered during our post-stay inspection.
2. GUEST OBLIGATIONS AND ACKNOWLEDGEMENTS
2.1. The Guest acknowledges they are liable for all Property Damage to the Property during the Booking which was directly or indirectly caused by their own action or inaction.
2.2. The Guest is liable for the full reservation amount owed to the Host, and any cancellation or refund is subject to the following cancellation terms:
To secure the reservation, a preliminary payment of 50% is required, which is non-refundable. Cancellations must be submitted via email no later than 30 days prior to the scheduled check-in date, in order to prevent the processing of the remaining 50% balance payment.
Failure to provide notice of cancellation 30 days before the check-in date will result in the automatic debiting of the outstanding 50% from the credit card on file. Upon completion of this transaction, the reservation will be considered fully paid and the total amount becomes non-refundable.
2.3. The Guest agrees not to make a Chargeback against the Host.
3. PROPERTY USE AND CARE
3.1. With regard to their Booking, the Guest agrees to the following conditions:
3.1.1. To use the Property only as permitted by the Host and always in a reasonable and responsible manner. Parties are strictly prohibited;
3.1.2. To operate any appliance(s), fixtures and fittings in accordance with provided instructions and in a reasonable and careful manner;
3.1.3. To take full responsibility for the conduct and behaviour of any person(s) they have permitted to enter the Property;
3.1.4. To ensure the Property is adequately secured at all times and in accordance with the Property’s house rules;
3.1.5. To take care to avoid blocking or causing damage to drains or sanitary appliances
3.2. For the avoidance of doubt, all obligations in respect of the Property apply equally to any building of which the Property forms part and in relation to any access, parking, or right of way associated with the Property.
4. PROPERTY DAMAGE
4.1. On becoming aware of any Property Damage or similar, the Guest shall act without delay and take all reasonable steps to minimise its effects, including but not limited to, steps to prevent it from worsening and/or causing nuisance to the occupier of any neighbouring premises. The Guest shall report any such Property Damage to the Host as soon as reasonably practicable.
4.2. In accordance with Clause 2.1, the Guest is liable for all Property Damage to, at or in the Property during their Booking which was directly or indirectly caused by their own action or inaction. In addition to any liability for Property Damage, the Guest agrees to compensate the Host for any fees or charges payable, including compensation to occupiers of neighbouring premises caused by the Guest's actions, in actions or their failure to fulfil any of the obligations in this agreement.
4.3. The Guest acknowledges that the cost of Property Damage will be determined at Stay Norths discretion.
5. ADDITIONAL CHARGES
5.1. Cleaning: Stay North expects the property to be left in a reasonable state on departure. If, at Stay North's discretion, additional cleaning is required on departure, the cost of this cleaning will be an additional charge, again invoiced and payable within 7 days.
5.2. Smoking: Smoking is prohibited in all properties. Anyone found to be smoking or evidence of smoking in the properties will incur a 250€ charge by way of Liability to cover the additional costs of cleaning, freshening and airing the Apartment over a 24 hour period. Any damages caused will be charged for in addition to this fee, again invoiced and payable within 7 days.